SlotRave Casino Privacy Policy

At SlotRave Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard the data you provide when you access our platform at https://slotrave1.com/. By using our services — including the SlotRave app, account registration, and any bonus features — you agree to the practices described in this document. We encourage you to read it carefully before using our platform.

Our platform is operated by Lumora Digital Ltd, licensed under the Kahnawake Gaming Commission (KGC) and Comoros / Anjouan Gaming (license ALSI-202505033-FI2). We are responsible for your data as the data controller under applicable privacy legislation.

1. Information We Collect

When you register and use SlotRave Casino, we may collect the following types of personal data:

1.1 Personal Identification Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Government-issued identification documents (for KYC verification)
• Username and QM]M8t)9rCa_R)_D used for your SlotRave login

1.2 Financial and Transaction Data

• Payment method details (Visa, Mastercard, Bitcoin, Ethereum, Paysafecard, Interac e-Transfer, etc.)
• Deposit and withdrawal history, including amounts in your chosen currency
• Transaction identifiers and timestamps

1.3 Technical and Usage Data

• IP address, browser type, device type, and operating system
• Pages visited, session duration, and interactions with our games
• App installation data when you use the SlotRave casino app or PWA
• Cookies and similar tracking technologies (see Section 5)

1.4 Communication Data

• Messages sent through our live chat or contact form
• Email correspondence with our support team
• Preferences and feedback you share voluntarily

2. How We Use Your Information

Here at SlotRave, we use the data we collect for specific, lawful purposes. We do not sell your personal information to third parties. Our primary uses include:

• Account management: To verify your identity, process your SlotRave casino login, and manage your account securely
• Service delivery: To provide access to our 7,000+ games, bonuses, and VIP Club features
• Bonus processing: To apply SlotRave casino bonuses, free spins, and rewards tied to your VIP level
• KYC compliance: To fulfil our obligations under anti-money laundering (AML) and responsible gambling regulations
• Payment processing: To facilitate deposits and withdrawals in accordance with our stated limits and timelines
• Marketing communications: To send you relevant offers, such as SlotRave no deposit bonus promotions, only where you have given consent
• Platform improvement: To analyse usage patterns and optimise our desktop site, mobile site, and app experience
• Legal obligations: To comply with regulatory requirements set by the KGC and Anjouan Gaming Authority

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you under our Terms and Conditions
• Legal obligation: Processing required for regulatory compliance, including AML checks and licence conditions
• Legitimate interests: Processing needed to prevent fraud, secure our platform, and improve our services
• Consent: Where you have explicitly opted in — for example, to receive marketing about the SlotRave bonus programme or app-related promotions

4. Data Sharing and Disclosure

We at SlotRave do not sell or rent your personal data to any third party. However, we may share your information with trusted partners under strict confidentiality obligations:

• Payment processors: To securely handle transactions through Visa, Mastercard, Interac, crypto processors, and other payment providers
• KYC and identity verification services: To conduct mandatory document checks within the required 48-hour window
• Game providers: Technical data may be shared with our 134+ game providers (including NetEnt, Pragmatic Play, Evolution Gaming, and others) solely for gameplay delivery
• Regulatory authorities: We are required to disclose information to the Kahnawake Gaming Commission or Anjouan Gaming Authority upon lawful request
• Fraud prevention services: To detect and prevent fraudulent activity across our platform

All third parties we engage are contractually required to protect your data and use it only for the purposes specified.

5. Cookies and Tracking Technologies

Our SlotRave platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse traffic patterns. When you access our site or install the SlotRave app, the following types of cookies may be active:

• Essential cookies: Required for core functionality, including account login and session management
• Analytics cookies: Help us understand how users interact with our platform and which games are most popular
• Marketing cookies: Used to deliver relevant promotional content, including information about the SlotRave casino bonus offers
• Preference cookies: Store your language and regional settings for a personalised experience

You may manage or disable cookies through your browser settings. Note that disabling essential cookies may impact your ability to use certain features, including the SlotRave login.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our licensing obligations and applicable law. In most cases, this means we store account and transaction records for a minimum of five years following account closure. Once this period expires, we securely delete or anonymise your data.

7. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data held by us:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: In certain circumstances, you may request that we delete your data
• Right to restriction: You may ask us to limit how we process your data in specific situations
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us via the in-site contact form or our dedicated support email. We will respond within a reasonable timeframe in accordance with applicable regulations.

8. Security Measures

We at SlotRave take the security of your personal information seriously. Our platform implements industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, secure payment gateways, two-factor authentication options, and regular security audits of our systems — including both our desktop platform and the SlotRave casino app.

9. Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you through our platform or via email. We encourage you to review this page periodically. Your continued use of SlotRave Casino following any update constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your data, please reach out to us. Our customer support team is available 24/7 via live chat directly on our website. You may also contact us through the online contact form found in the Help section of SlotRave Casino. We are committed to addressing your concerns promptly and transparently.